Get in Touch

We're here to help

Have a question about your subscription, need help with an order, or just want to say hello? We'd love to hear from you.

Contact Information

Email Us

hello@sweetlybox.com

We aim to respond within 24 hours

Support Hours

Monday – Friday: 9am – 5pm GMT

Weekend queries answered on Monday

Based In

United Kingdom

Shipping nationwide & to EU Zone 1

Need quick answers?

Check our FAQ page for instant answers to common questions about subscriptions, shipping, and more.

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Common Reasons to Contact Us

Change My Box

Switch between Taster, Vegan, or Build Your Box

Update Address

Change your delivery address for future orders

Skip a Month

Pause your subscription for a month or more

Cancel Subscription

End your subscription (no hard feelings!)